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TICKETING FAQs

Here are answers to some common questions we are asked about ticketing.

How do I collect my tickets?

Upon booking you will receive a booking confirmation by email. Please print this and bring it with you on the day of your visit. If you don’t have access to a printer just bring your booking reference (included on the booking confirmation) and show it to our staff at the admissions tills. Your emailed booking confirmation will be exchanged for tickets.

Can you post my booking confirmation to me?

No, booking confirmations are sent by email only. You may print these at home or bring your booking reference on the day you visit.

Can I show my booking confirmation on my mobile?

If you don’t have access to a printer just make a note of your booking reference (included on the booking confirmation) and show it to our staff at the admissions tills when you collect your tickets.

What if I miss my time slot?

We will always try to accommodate you if we can. If we're busy, it is likely you will have to wait until the next available time slot. During this time, you are welcome to explore other areas of the site, including the café, beach (tides permitting), exhibition and shop at your leisure. Last admission to the island is one hour before closing and we will not be able to admit you beyond that time.

I've changed my plans - can I refund/exchange my tickets?

No. All tickets are non-refundable and non-transferable.

Can I alter the date or time of my ticket once purchased?

Although confirmed bookings are non-refundable and non-transferable we will try and accommodate some requests individually. Please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday) or email: customers@english-heritage.org.uk. Please quote your booking reference number; name; date of booking; proposed alternative date and time slot, and the reason for your request.

Why can’t I select a ticket on the website to visit Tintagel today?

Online tickets can only be booked up to three hours in advance of your visit. We have a limited availability of walk-up tickets for sale on the day. These can be purchased at the admissions tills on site.

I haven't received my confirmation email

Please check that it hasn’t gone to your spam folder first. If you still can't find it, then call us on: 0370 333 0604 (9am - 5pm Monday to Saturday).

I've forgotten my booking confirmation

Don’t worry, just proceed to the admission tills on arrival and tell our staff your surname and postcode and we will be able to find your booking and print your tickets.

I've forgotten my ID, for membership; NUS

You need to bring valid identification as proof of eligibility on admission, otherwise you will be charged the full ticket price.

Do I have to book in advance?

Admission to the castle and island is managed through timed tickets for all visitors, including members. Advance booking of your timed ticket is the only way to guarantee access to these areas on the day and time of your choice. If you are unable to book in advance, we have a limited number of walk-up tickets for sale each day. These will be sold on a first come first served basis, and at busy times these could all be sold out.

How far in advance of visiting do I need to book?

You can purchase tickets online for any date and timeslot up to three hours before you visit, subject to availability.

Can I buy tickets on the day?

You can buy tickets online up to three hours before your visit. We strongly recommend that you book in advance to ensure access to the castle at the time of your choice. If you are unable to book in advance, we have a limited number of walk-up tickets for sale each day. These will be sold on a first come first served basis, and at busy times these could all be sold out.

Is there a booking fee?

There is no booking fee.

How long can I stay at Tintagel?

Your timed ticket states the time when you will be permitted to enter the castle, cross the bridge and visit the island. Once on the island you can explore at your leisure. You are also welcome to explore other areas of the site, including the cafe, beach (tides permitting), exhibition and shop at any time during your visit. Most people spend around 3 hours with us, but you're welcome to stay the full day.

What does valid membership mean?

Your membership will be current when you visit Tintagel Castle. Please check your membership expiry date to be sure.

I've just bought membership - how do I get free entry?

Simply show your receipt of purchase at the admission tills.

What is an affiliate member?

An affiliate member is some-one from any organisation that has an affiliate relationship with English Heritage, including Historic Scotland and CADW. If you are a member of one of our affiliate organisations please use the ‘affiliate member’ ticket type at the ‘choose your ticket’ stage of the online booking process and book tickets within your member agreement. Please note that you will be requested to show your membership card on admission, otherwise you will be charged the full ticket price.

What is a corporate member?

Corporate members are customers or staff of any organisations that has a corporate membership with English Heritage. If this applies to you, please select the “affiliate member” ticket. You must bring evidence of your membership, e.g. company pass, on admission otherwise you will be charged the full ticket price.

What is a family ticket?

A family ticket gives admission for 2 adults and up to 3 children. Members of English Heritage, CADW, Historic Scotland and Manx National Heritage get free entry for up to 6 accompanying children per adult member within your family group.

What age is a child?

Children aged 0-4 require a free 'infant' ticket. A 'child' ticket is required for those aged 5-17 years.

What is a concession?

A concession is a student (with a current student NUS card), and those aged 65 and over. Please note you will be requested to show proof of concession eligibility on admission, otherwise you will be charged the full ticket price.

What is a student?

A student is a holder of a current NUS card. Please note you will be requested to show proof of eligibility on admission, otherwise you will be charged the full ticket price.

I am disabled - can I bring a helper?

Yes, a companion or helper will be admitted free; please select a Carer ticket type when you book your ticket for your companion. You may also like to read our Access page.

What payment options are available?

We accept Visa, Visa Debit, and Mastercard.

How do I get a group discount?

A 10% group discount applies on bookings for 11 or more people paying together. Please see our Group Visits page for more information.

What about educational groups?

Visit our education page or contact + 44 (0)370 333 0606

WHAT DO I DO IF THE SITE IS CLOSED ON THE DAY I'VE BOOKED MY TICKET?

Sometimes, due to the weather variances we have on the coast, we have to close the site at short notice. Often this will be for just part of the day. We always recommend that at times of bad weather you check the website or call the site to see if we are open. If you have a booking for a time slot when we are closed we will automatically refund you within 10 working days.

WHY DO I NEED A TIMED TICKET?

At peak times of the year the site can be very busy so we have introduced timed tickets to help manage this and ensure we provide the best possible visitor experience. It also helps us to protect Tintagel's archaeology and ecology. Your timed ticket states the time when you will be permitted to enter the castle, cross the bridge and visit the island. Once on the island you can explore at your leisure. You are also welcome to explore other areas of the site, including the cafe, beach (tides permitting), exhibition and shop at any time during your visit. If you are unable to book in advance, we have a limited number of walk-up tickets for sale each day. These will be sold on a first come first served basis, and at busy times these could all be sold out.

WHAT DOES MY TIMED TICKET GIVE ME ACCESS TO?

Your ticket gives you access to the whole of the site. The time on your ticket is when you will be permitted to enter the castle, cross the bridge and visit the island. Once on the island you can explore at your leisure. You are also welcome to explore other areas of the site, including the cafe, beach (tides permitting), exhibition and shop at any time during your visit.

CAN I EXPLORE THE REST OF THE SITE?

Yes. Your ticket gives you access to the whole of the site. Your timed ticket states the time when you will be permitted to enter the castle, cross the bridge and visit the island. Once on the island you can explore at your leisure. You are also welcome to explore other areas of the site, including the cafe, beach (tides permitting), exhibition and shop at any time during your visit.

WHERE DO I NEED TO BE AND WHEN?

Your timed ticket states the time when you will be permitted to enter the castle, cross the bridge and visit the island. You will need to be at the entrance to the footbridge within your 30 minute slot. If you're running late, we will do our best to accommodate you at the next available time. However, we recommend leaving plenty of time to find a parking space in the car parks in Tintagel Village; these can get very busy at peak times. We recommend giving yourself at least half an hour to walk from the village car parks to the entrance to the footbridge, for your timed ticket slot.

WHERE ARE THE TOILETS LOCATED?

The on‐site toilets are situated by the shop and cafe at the bottom of Castle Road – a member of staff can direct you on arrival. There are no facilities on the island, so we recommend making a stop before your allocated time slot begins. It is a 10‐minute walk from the castle down to the toilets.

CAN I BRING A PICNIC?

You are welcome to bring a picnic to enjoy at Tintagel Castle, we just ask that you take your empties away with you when you leave. Please note that there is no shelter on the island, so please plan for weather.

HOW LONG DOES IT TAKE TO GET FROM THE CAR PARK TO THE CASTLE?

There are multiple car parks in Tintagel Village - these can get very busy so please allow plenty of time to park. We recommend giving yourself at least half an hour to walk from the village car parks to the entrance to the footbridge for your timed ticket slot.

I AM A MEMBER, WHY DO I NEED TO BOOK?

Entrance to Tintagel Castle is managed through timed tickets. At peak times of the year the site can be very busy. A timed ticket ensures access to the castle at the time of your choice. Entrance is free for English Heritage members. If your plans change and you are unable to visit, please let us know to free up your slot.

ACCESS AT TINTAGEL

Tintagel is a coastal site with a rugged landscape which can be challenging to visitors. We strongly advise you read our access guide where we provide details of the site layout, access challenges and help we can provide to ensure you get the most out of your visit to Tintagel.

CAN I ACCESS THE CASTLE WITHOUT CROSSING THE BRIDGE?

If you do not want to cross the footbridge, there is an alternative entrance via 140 steps up to the island side of Tintagel Castle which begins by the visitor centre. Members of staff can direct you on your arrival. Please note that you will still require a timed ticket to cross onto the island.

I HAVE AN OVERSEAS VISITOR PASS. HOW DO I BOOK MY TIMED TICKET?

If you have an Overseas Visitor Pass, please select the ‘English Heritage Member’ ticket type at the ‘choose your ticket’ stage of the online booking process. You will be requested to show your Overseas Visitor Pass on admission.

What if I have a query not covered here?

Please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday) or email: customers@english-heritage.org.uk.

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Q'S & A'S

Answers to common questions about booking an advance ticket to Tintagel.

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