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TICKETING FAQs

Here are answers to some common questions we are asked about ticketing.

How do I collect my tickets?

Upon booking you will receive a booking confirmation by email. Please print this and bring it with you on the day of your visit. If you don’t have access to a printer just bring your booking reference (included on the booking confirmation) and show it to our staff at the admissions tills. Your emailed booking confirmation will be exchanged for tickets.

Can you post my booking confirmation to me?

No, booking confirmations are sent by email only. You may print these at home or bring your booking reference on the day you visit.

I don't have a printer

Just bring your booking reference (included on the booking confirmation) to Stonehenge and our staff will give you your tickets at the admission tills.

Can I show my booking confirmation on my mobile?

We cannot scan all mobile screens, so please also bring your printed confirmation or transaction reference to guarantee entrance.

What if I miss my time slot?

We will always try to accommodate you if we can. If we're busy, you may have to wait for a little while but we have an exhibition, café and a shop that you might like to pass the time in.

Please note that if you have a booking near the end of the day the last shuttle departs from the visitor centre to the monument one hour before the advertised closing time and the final shuttle from the Stones back to the visitor centre will depart from the monument half an hour before closing. This will give you approximately 20 minutes at the monument. The shop, café, exhibition and toilets shut promptly at closing time.

I've changed my plans - can I refund/exchange my tickets?

No. All tickets are non-refundable and non-transferable.

Can I alter the date or time of my ticket once purchased?

Although confirmed bookings are non-refundable and non-transferable we will try and accommodate some requests individually. Please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday) or email: customers@english-heritage.org.uk. Please quote your booking reference number; name; date of booking; proposed alternative date and time slot, and the reason for your request.

Why can’t I select a ticket on the website to visit Stonehenge today?

Online tickets can only be booked up to three hours in advance of your visit. We have a limited availability of walk-up tickets for sale on the day. These can be purchased at the Stonehenge admissions tills.

I haven't received my confirmation email

Please check that it hasn’t gone to your spam folder first. If you still can't find it, then call us on: 0370 333 0604 (9am - 5pm Monday to Saturday).

I've forgotten my booking confirmation

Don’t worry, just proceed to the admission tills on arrival and tell our staff your surname and postcode and we will be able to find your booking and print your tickets.

I've forgotten my ID, for membership; NUS

You need to bring valid identification as proof of eligibility on admission, otherwise you will be charged the full ticket price.

Do I have to book in advance?

Entrance to Stonehenge is managed through timed tickets. Advance booking is required and it’s cheaper to book in advance. Pre-booking can be done up to three hours in advance of your visit and is the only way to guarantee entry on the day and at the time of your choice. This includes FREE visits by English Heritage and National Trust members. However, if you are unable to book in advance we have a limited availability of walk-up tickets for sale on the day. These can be purchased at the Stonehenge admissions tills.

How far in advance of visiting do I need to book?

You can purchase tickets for any date and timeslot up to three hours before you visit, and it’s always cheaper to book in advance If you don’t book in advance, , you will need to buy your tickets on arrival at Stonehenge but please note availability is limited; pre-booking is the only way to guarantee entry on the day and at the time of your choice.

Can I buy tickets on the day?

You can buy tickets online up to three hours before your visit. We strongly recommend that you book in advance to guarantee entry on the day and at the time of your choice. It’s always cheaper to book in advance. We also have a limited availability of walk-up tickets for sale on the day. These can be purchased at Stonehenge.

Is there a booking fee?

There is no booking fee.

How long can I stay at Stonehenge?

There is no time limit on your stay at Stonehenge, but we suggest you allow at least 2 hours. You can explore the World Heritage Site of Stonehenge at your own pace, in your own way and in whatever order you like.

What does valid membership mean?

Your membership will be current when you visit Stonehenge. Please check your membership expiry date to be sure.

I've just bought membership - how do I get free entry?

Please show your receipt of purchase at the Stonehenge admission tills.

What is an affiliate member?

An affiliate member is some-one from any organisation that has an affiliate relationship with English Heritage, including the National Trust, Historic Scotland and CADW. If you are a member of one of our affiliate organisations please use the ‘affiliate member’ ticket type at the ‘choose your ticket’ stage of the online booking process and book tickets within your member agreement. Please note that you will be requested to show your membership card on admission, otherwise you will be charged the full ticket price. Please note, free entrance is granted to members of the National Trust in England only – this does not include National Trust Scotland or other international National Trust organisations.

What is a corporate member?

Corporate members are customers or staff of any organisations that has a corporate membership with English Heritage. If this applies to you, please select the “affiliate member” ticket. You must bring evidence of your membership, eg company pass, on admission otherwise you will be charged the full ticket price.

I am a National Trust member - do I have to pay?

National Trust members get free entry to Stonehenge. Please choose an 'affiliate member' ticket. Please note, this is applicable to the National Trust in England only – it does not include National Trust Scotland or other international National Trust organisations.

I am a local resident, and holder of a Local Residents Pass, how do I book my free tickets online?

Please select ‘affiliate member’ at the ‘choose your ticket’ stage of the online booking process. Please note you will be requested to show your pass on admission, otherwise you will be charged the full ticket price.

What is a family ticket?

A family ticket gives admission for 2 adults and up to 3 children. Members of English Heritage, Cadw, Historic Scotland and Manx National Heritage get free entry for up to 6 accompanying children per adult member within your family group.

What age is a child?

Children aged 0-4 require a free 'infant' ticket. A 'child' ticket is required for those aged 5-17 years.

What is a concession?

A concession is a student (with a current student NUS card), and those aged 65 and over. Please note you will be requested to show proof of concession eligibility on admission, otherwise you will be charged the full ticket price.

What is a student?

A student is a holder of a current NUS card. Please note you will be requested to show proof of eligibility on admission, otherwise you will be charged the full ticket price.

I am disabled - can I bring a helper?

Yes, a companion or helper will be admitted free; please select a Carer ticket type when you book your ticket for your companion. You may also like to read our Access page.

Do I have to book for the summer solstice?

No, access to Stonehenge is free at the solstices.

What payment options are available?

We accept Visa, Visa Debit, and Mastercard.

How do I get a group discount?

A 10% group discount applies on bookings for 11 or more people paying together. Please see our Group Visits page for more information.

What about educational groups?

Visit our education page or contact + 44 (0)370 333 0606

What if I have a query not covered here?

Please call us on: 0370 333 1181 (9am - 5pm Monday to Saturday) or email: customers@english-heritage.org.uk.

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Q'S & A'S

Answers to common questions about booking an advance ticket to Stonehenge.

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